Customer Service
General Information How do I care for the metal parts on the exterior of my revolver? Always wipe down your gun with gun oil sold at many retail outlets.  Use Flitz or Never Dull to clean brass.  Do not use Brasso.  If your firearm gets damp from wet weather or other conditions, be sure to wipe it down and dry it before storage.    What do I do if my firearm malfunctions? Contact our customer service department between 8:00 am and 5:00 pm EST Monday thru Friday or email tom@taylorsfirearms.com.  Taylor’s is pleased to offer astounding service on our firearms and we operate a full gunsmith repair facility for warranty problems and other customer needs.  We also stock a full line of spare parts for our firearms. Where do I send my gun for warranty repair service and how should I ship it? Before returning any gun for warranty repair service, you must obtain a return authorization number from our customer service department. To obtain a return authorization number, contact our customer service department at 540-722-2017 from 8:00 am till 5:00 pm EST, Monday through Friday.  When shipping the firearm place it in the original box. If you do not have the original box, ship the revolver in a gun case which will be returned to you upon completion of the work.  Use an external box or carton for shipping – Do not ship the gun in the original box without enclosing it in a separate container! Enclose a detailed letter in the box, describing the problem. Be sure to include your name, address, and a daytime phone number. Taylor’s does recommend insuring the package for the replacement value of the firearm.  Ship the package to the address below. Taylor’s & Co. Attn: Service Department 304 Lenoir Drive Winchester, VA 22603 What if my repair is not covered under warranty? If your repair is determined by our gunsmith to be non-warranty, Taylor’s will contact you with the cost of the repair for your authorization.  Payment may be made by credit card (we accept MasterCard or Visa only).   Black Powder Revolvers What kind of powder can I use? Only black powder or Pyrodex should be used with your cap and ball revolver. Use of any other powder can cause damage to the revolver and possible injury to the shooter. What size ball do I use in my black powder revolver? .31 caliber revolvers use a .315 ball. .36 caliber revolvers use a .380 ball. .44 caliber revolvers use a .454 ball. What maintenance do I need to do on my Uberti black powder revolver? Black powder typically accelerates the formation of rust and corrosion. It is important that your revolver be thoroughly cleaned and oiled after shooting. The bore and exterior surfaces should be cleaned and oiled, as well as pivot points (i.e., loading lever, cylinder pin, etc.). Black powder solvents are available which are helpful for cleaning fouling, or hot soapy water can be used. Do not let excessive water or solvent into the action of the revolver. Phone: 540.722.2017 Monday – Friday  8 am to 5 pm EST Email us: info@taylorsfirearms.com